Terms and conditions
- Privacy Notice
- Using Files Located on Non-Government of Canada Servers
- Providing Content in Canada's Official Languages
- Linking to Non-Government of Canada Websites
- Ownership and Usage of Content Provided on This Site
- Our Commitment to Accessibility
- Interacting With Us on Social Media
The Government of Canada and the National Energy Board are committed to providing websites that respect the privacy of visitors. This privacy notice summarizes the privacy practices for the National Energy Board’s online activities.
All personal information collected by this institution is governed by the Privacy Act. This means that you will be informed of the purpose for which your personal information is being collected and how to exercise your right of access to that information.
The nature of the Internet is such that Web servers automatically collect certain information about a visit to a website, including the visitor’s Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. However, in certain circumstances, such as with the co-operation of an ISP for example, it could be used to identify an individual using the site. For this reason, the Government of Canada considers the IP address to be personal information, particularly when combined with other data automatically collected when a visitor requests a Web page such as the page or pages visited, date and time of the visit.
Unless otherwise noted, the National Energy Board does not automatically gather any specific information from you, such as your name, telephone number or email address. The National Energy Board would obtain this type of information only if you supply it to us, for example, by email, by participating in a proceeding at a public engagement session, or by filling in a contact form.
If you choose to send the National Energy Board an email or complete a feedback form online, your personal information is used by the National Energy Board in order to respond to your inquiry. Personal information that you provide to the NEB via email or online contact form is collected under the authority of the Financial Administration Act, and in accordance with the Communications Policy of the Government of Canada and is described in the Standard personal information banks (PSU 914 - Public Communications). The information you provide will only be shared with another government institution if your inquiry relates to that institution. Information you provide may also be used for statistical, evaluation and reporting purposes. Any disclosure of your personal information will be in accordance with the Privacy Act.
The Board is authorized to collect and use personal information in the context of an NEB regulatory proceeding to assess applications. The Board will collect, use and disclose that information for the purpose of the proceeding. For example, when you apply to participate in a hearing, you must provide personal contact information and this will be made public along with your documents. If you are a participant in the proceeding, all documents you file will be made public. Your contact information will be used by parties in the proceeding to contact you or serve documents on you. If you submit sensitive information, you may ask the Board to treat the information as confidential. The Board will then decide if the interest in keeping the information confidential outweighs the interest in disclosure. Generally, the Board has held that there is a public interest in an open and accessible process and that confidentiality orders should be the exception.
Under the federal Personal Information Protection and Electronic Documents Act (PIPEDA), the Regulations Specifying Publicly Available Information state that personal information in a record of a quasi-judicial body (like the Board) is publicly available without consent, provided that the collection, use and disclosure of that information relates directly to the purpose for which the information appears in the record.
Emails and other electronic methods used to communicate with the Government of Canada are not secure unless it is specifically stated on a Web page. Therefore, it is recommended that you do not send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.
A digital marker is a resource created by the visitors’ browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the website. Examples of digital markers are “cookies” or HTML5 web storage. Some examples of what digital markers do are as follows:
- they allow a website to recognize a previous visit each time the visitor accesses the site;
- they track what information is viewed on a site which helps website administrators ensure visitors find what they are looking for.
The National Energy Board uses sessional or persistent digital markers on some portions of its website. During your on-line visit, your browser exchanges data with the National Energy Board’s Web server. The digital markers used do not allow the National Energy Board to identify individuals.
You may adjust your browser settings to reject digital markers, including cookies, if you so choose. However, it may affect your ability to interact with the National Energy Board’s website.
Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with the National Energy Board’s website.
The National Energy Board uses Google Analytics to improve its website. When your computer requests a National Energy Board Web page, our institution collects the following types of information for Web analytics:
- the originating IP address
- the date and time of the request
- the type of browser used
- the page(s) visited
Web analytics information is collected under the authority of the Communications Policy of the Government of Canada and is used by the NEB to understand the user experience and optimize our website. Aggregate information about the NEB’s Web analytics may be provided to Government of Canada central agencies such as the Privy Council Office.
The National Energy Board uses Google Analytics and the information collected is disclosed to Google, an external third party service provider. Your IP address is anonymized prior to being stored on the service provider's servers in order to help safeguard your privacy. The information collected is de-personalized by activating the anonymization feature in Google Analytics.
Data collected for Web analytics purposes goes outside of Canada to the United States of America and may be subject to the governing legislation of that country, such as the USA Patriot Act.
Information used for the purpose of Web analytics is collected pursuant to the Financial Administration Act. Such data may be used for communications and information technology statistical purposes, audit, evaluation, research, planning and reporting. For more information on how your privacy is safeguarded in relation to web analytics, see the Standard on Privacy and Web Analytics.
The National Energy Board employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
This information is collected pursuant to the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is described in the Standard personal information banks (PSU 939 - Security Incidents).
Any questions, comments, concerns or complaints you may have regarding the administration of the Privacy Act and privacy policies regarding the National Energy Board’s Web presence may be directed to our Access to Information and Privacy Coordinator by:
Telephone (toll free): 1-800-899-1265
Mail: National Energy Board
Suite 210, 517 Tenth Avenue SW
If you are not satisfied with the National Energy Board’s response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by telephone at 1-800-282-1376.
To improve the functionality of Government of Canada websites, certain files (such as open source libraries, images and scripts) may be delivered automatically to your browser via a trusted third-party server or content delivery network. The delivery of these files is intended to provide a seamless user experience by speeding response times and avoiding the need for each visitor to download these files. Where applicable, specific privacy statements covering these files are included in our Privacy Notice.
The Official Languages Act, the Official Languages (Communications with and Services to the Public) Regulations and Treasury Board policy requirements establish when the National Energy Board uses both English and French to provide services to or communicate with members of the public. When there is no obligation to provide information in both official languages, content may be available in one official language only. Information provided by organizations not subject to the Official Languages Act is in the language(s) provided. Information provided in a language other than English or French is only for the convenience of our visitors.
Links to websites not under the control of the Government of Canada, are provided solely for the convenience of our website visitors. It is not an endorsement by the NEB. The NEB is not responsible for, nor does it guarantee the accuracy, currency or reliability of the content of such websites.
Visitors should also be aware that information offered by non-Government of Canada sites to which this website links is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. Your use and access to these non-Government of Canada websites will be governed by the service provider’s own terms of service and policies, such as privacy.
Materials on this website were produced and/or compiled by the National Energy Board for the purpose of providing Canadians with access to information about the programs and services offered by the Government of Canada. You may use and reproduce the materials as follows:
Unless otherwise specified you may reproduce the materials in whole or in part for non-commercial purposes, and in any format, without charge or further permission, provided you do the following:
- Exercise due diligence in ensuring the accuracy of the materials reproduced;
- Indicate both the complete title of the materials reproduced, as well as the author (where available); and
- Indicate that the reproduction is a copy of the version available at the NEB Website and that the reproduction has not been produced in affiliation with, or with the endorsement of the NEB.
If you are unsure whether the material may be copyright protected or have any questions regarding National Energy Board publications please contact the National Energy Board’s copyright administrator.
Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for the purposes of commercial redistribution without prior written permission from the National Energy Board’s copyright administrator.
Some of the content on this site may be subject to the copyright of another party. Where information has been produced or copyright is not held by Government of Canada, the materials are protected under the Copyright Act, and international agreements. Details concerning copyright ownership are indicated on the relevant page(s).
To obtain permission to reproduce Government of Canada materials on this site for commercial purposes or to obtain additional information concerning copyright ownership and restrictions, please contact:
National Energy Board Library
Suite 210, 517 Tenth Avenue SW
Telephone (toll free): 1-800-899-1265
Facsimile (toll free): 1-877-288-8803
TTY (teletype): 1-800-632-1663
The official symbols of the Government of Canada, including the Canada Wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without prior written authorization.
The Government of Canada is committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility and the Standard on Optimizing Websites and Applications for Mobile Devices. In the event of difficulty using our Web pages, applications or device-based mobile applications, please contact us for assistance or to obtain alternative formats such as regular print, Braille or another appropriate format.
This notice has been written to explain how the National Energy Board interacts with the public on social media platforms.
The Communications Team manages the National Energy Board’s Twitter accounts with input from various subject matter experts. If you follow any of our accounts on Twitter, you can expect, depending on the account, between three to fifteen broadcasts a week covering some or all of the following:
- Updates on major projects and applications
- News releases, speeches, and statements published on the web
- Public Outreach – Information about events, information sessions or open houses hosted or attended by the NEB
- Relevant website updates and publications
- Career opportunities
Our following you does not imply endorsement of any kind, and we reserve the right to un-follow any individual or organization that tweets inappropriate content.
The Twitter accounts are normally updated and monitored during regular business hours (9 a.m. to 5 p.m. Mountain Standard Time), Monday through Friday. Comments submitted after hours or on weekends will be read and posted as early as possible. We accept no responsibility for lack of service due to Twitter downtime.
For media inquiries, please refrain from submitting questions on Twitter, and instead contact NEB Media Relations at 403-299-7875.
Feedback and ideas are welcome. While we are not able to reply individually to all the messages received via Twitter, all @replies and direct messages will be read. They will be handled on a case-by-case basis and responded to when deemed appropriate.
We cannot engage on issues or answer questions that violate the principles of our Social Media Comment Guidelines. Comments in violation of those guidelines may result in blocking the user in question to prevent further inappropriate tweets.
If you have questions about the Twitter Protocol or how we apply them, please contact us at firstname.lastname@example.org.
We will read comments and participate in discussions when appropriate. We ask that your comments be relevant and respectful. We reserve the right to delete comments that violate this notice, and the user may be blocked and reported to prevent further inappropriate comments.
We cannot engage in issues of party politics or answer questions that break the rules of this notice.
We reserve the right to edit or remove comments that:
- Contain personal information;
- Are contrary to the principles of the Canadian Charter of Rights and Freedoms;
- Express racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening messages;
- Put forward serious, unproven or inaccurate accusations against individuals or organizations;
- Are aggressive, coarse, violent, obscene or pornographic;
- Are offensive, rude or abusive to an individual or an organization;
- Are not sent by the author or are put forward for advertising purposes;
- Encourage illegal activity;
- Contain announcements from labour or political organizations;
- Are written in a language other than English or French;
- Are unintelligible or irrelevant;
- Are repetitive or spam; and
- Do not, in our opinion, add to the normal flow of the discussion.
In short, please be respectful and make sure that your comments are relevant to where they are posted. The views of users commenting on our social media accounts do not necessarily represent the views of National Energy Board or the Government of Canada.
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