Your comments are important to us and we will address them as quickly as possible.
We have lots of information already available on-line which may be exactly what you need. We invite you to start by reading the Who we are & our governance web page where many of your questions may already have been addressed. The Site map and Search pages are valuable tools for finding specific information.
If you cannot find the answer to your question on any of the pages referred to above, please contact us with the following choices.
- General Information
- Emergency situations
- Landowner inquiries
- Whistleblower Reporting
- Requests for publications
- Operations Business Unit Programs / Teams
- As part of its Action Plan on Safety and Environmental Protection, the NEB is committed to providing additional information to Canadians on the NEB and its regulatory framework. Flowing out of the NEB goals for the regulation of pipelines and energy development are the NEB’s management and protection compliance programs. The programs include Integrity Compliance, Emergency Management Compliance, Damage Prevention Compliance, Security Compliance, and Environmental Protection Compliance.
A risk-informed approach to monitoring compliance helps the NEB to further understand and assess risk to public and worker safety, and effective methods for environmental protection. In addition, it facilitates efficient use of NEB resources.
For additional details regarding a specific / complex issue, a high-level chart of responsibilities for each program is available. The chart also shows the name and telephone number for the Operations Business Unit Leader.
For a pipeline emergency, please call the Transportation Safety Board's 24-hour hot line at (819) 997-7887.
For all other emergencies, please call the NEB at (403) 807-9473.