Service Standard for Short-Term Natural Gas Import or Export Order Decision

Service standard:

Issue a decision on the issuance of a short-term natural gas import or export order within 2 business days of receipt of complete application.

Performance target:

The target for achieving this standard is set at 100% under normal circumstances.

Performance results:

Performance results are calculated on a calendar-year basis.

Performance Reporting

Performance Reporting
Standard Target 2013 2014 2015 2016 2017
Issue a decision on the issuance of a short-term natural gas import or export order within 2 business days of receipt of complete application. 100% 98% 99% 100% 100%  

2013 – Note: The target was not met due to an error in application delivery; the issue was identified and resolved.

2014 – Note: The target for issuing a decision of a short-term natural gas import or export order within 2 business days was not met in one case due to mailroom error.

Applying for a short-term natural gas import or export order:

Note:

The NEB’s assessment of applications for short-term natural gas import and export orders includes an evaluation of applicant information. There may be circumstances where confirmation of acceptability of the application requires additional evaluation by the NEB. In such circumstances, the NEB may require additional time to make a decision on issuance of an order. In these cases, the NEB will keep the applicant advised of the anticipated timeline for completion of the assessment.

Telephone: 1-800-899-1265
Email: info@neb-one.gc.ca

Service feedback:

If you believe the NEB is not meeting its performance standards, please call the NEB at 1-800-899-1265 or email info@neb-one.gc.ca.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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